Gallery Extra has a 14- day return policy. You have 14 days from when your order is delivered to post it back to our return center for a refund or exchange.
Returning your purchase
- Place the item(s) in the original shipping box, or any other solid carton box.
- Close the box and tape it securely. Please make sure to add your order number on the commercial invoice.
- Ship the return with a carrier of your choice. For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to Gallery Extra.
- Please send the package to:
Gallery Extra Return Center
Purchased items are exchangeable into a different model. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge. Should you be interested in a different colour or style, please return your item/s to us and simply purchase the new piece separately at galleryextra.com.
Receiving a refund
Your refund will be credited to the the same form of payment from where the purchase was made. If the complete order is returned the refund will include standard delivery costs from Gallery Extra to you. Please note that in case of a written notice and proof of a return to Gallery Extra within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund.
Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
- Items must be returned to us in perfect condition accompanied by the return information label.
- Make sure all products are exactly as you received them, with tag and seal still attached.
- We prefer that items are returned through UPS to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
Our regular online return and exchanges policy as described above applies during sale periods.
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.
If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.